FAQs
Shipping & Delivery
We process all orders within 1 business day, Monday through Friday.
Most small and medium sized items arrive within 1 to 3 business days
after processing. For larger items like riding mowers, zero-turn
mowers, generators, standby generators, swing sets, and large garden
structures, those ship by freight and typically take 3 to 7 business
days depending on where you're located. Once your order ships, we'll
send tracking info straight to your email. If 10 business days have
passed and nothing has shown up, just reach out to us at
Contact@moblim.com
and we'll look into it right away.
You can track your order by clicking the tracking link in your shipping
confirmation email. You can also enter your order number in the
Order Status
section on our website. Just keep in mind it can take up to 48 hours
for tracking to update after your order ships.
Yes! We offer free standard shipping on all U.S. orders with no minimum
required. What you see is what you pay.
Right now we only ship within the 50 United States. We do not ship internationally at this time.
Orders placed before 11:00 PM, Monday through Friday, are processed
the same day.
Yes, oversized items including riding mowers, zero-turn mowers,
portable generators, standby generators, swing sets, and large garden
structures ship by freight carrier. These typically arrive within 3 to
7 business days. The freight carrier will reach out to you directly to
schedule a delivery appointment before they show up. For complete details on freight delivery,
visit our
Freight Shipping Policy
.
Unfortunately we cannot split a single order across multiple addresses.
If you need to send items to different locations, please place separate
orders.
Orders & Payments
We accept Visa, Mastercard, Discover, American Express, PayPal, Google Pay, and Apple Pay. Every transaction is processed securely through encrypted payment gateways so you can shop with confidence.
We do not currently offer financing or payment plans — all orders are
paid in full at checkout.
Yes, as long as your order has not shipped yet. Just contact us as soon
as possible at
Contact@moblim.com
and we will assist you. Once an order has shipped, it cannot
be cancelled, but it can be returned under our 90-day return policy.
Reach out to us right away at
Contact@moblim.com
or call +1 (920) 276-5548, and we will do our best to make adjustments before dispatch.
Email us immediately at
Contact@moblim.com
or call
+1 (920) 276-5548.
If your order has not shipped yet, we can update the address at no
charge. If it is already in transit, we must wait for return or coordinate with the carrier. For freight shipments (such as riding mowers and generators), carrier address changes after dispatch may involve rerouting fees.
Yes. Our website uses 256-bit SSL encryption and all transactions are
processed through secure, industry-standard payment gateways.
If your package is returned as undeliverable, our support team will contact you to confirm the correct address for reshipment or issue a full refund.
Returns & Refunds
We accept returns on defective and eligible non-defective items within 90 days
of delivery. Email us at
Contact@moblim.com
or call
+1 (920) 276-5548
to initiate a return. For full terms, visit our
Refund and Returns Policy
.
If your item arrived damaged, defective, or incorrect, we cover all return shipping costs with a prepaid label. For approved change-of-mind returns, we also provide prepaid return labels. Once inspected (within 72 hours of arrival), refunds are issued within 7 business days with zero restocking fees.
Once your return is delivered and inspected, refunds are processed within 7 business days to your original method of payment, including original standard shipping costs.
Email us at
Contact@moblim.com
with your order number and the replacement item you need.
Contact us at
Contact@moblim.com
within 48 hours of delivery with photos of the damaged item and packaging. We will dispatch a replacement or issue a full refund immediately.
Email us at
Contact@moblim.com
with your order number and photos of the incorrect item. We will arrange a prepaid return and expedite the correct product to you.
Products & Warranty
Yes! We offer free remote assembly guidance via phone or video consultation. Contact us at
Contact@moblim.com
or
+1 (920) 276-5548.
For details, view our
Assembly & Installation Policy
.
Yes, products requiring assembly include manufacturer manuals and hardware. Our support team is also available to assist with remote setup guidance.
Products sold by Moblim LLC are backed by original manufacturer warranty coverage where applicable, alongside our 90-day store return guarantee. Specific warranty periods vary by brand and product model. For complete details, see our
Warranty Replacement page
.
Applicable manufacturer warranties typically cover defects in materials, faulty components, and mechanical or electrical failures under normal residential use. Coverage excludes normal wear and tear, cosmetic damage, improper installation, or misuse.
Email us at
Contact@moblim.com
with your order number, item serial number (if applicable), and description/photos of the issue. We will coordinate directly with the distributor or manufacturer on your behalf.
We do not stock individual replacement parts directly. If your item requires warranty replacement parts, email us at
Contact@moblim.com
and we will assist in facilitating fulfillment through the proper parts provider.
Website & Technical
Try clearing your browser cache and cookies, or try a different browser. If you continue encountering issues, please email
Contact@moblim.com.
Please take a screenshot of the error and email it to
Contact@moblim.com.
Our support team will review and resolve it promptly.
Get In Touch
Questions? We're here to help.
Before you order, during transit, or after delivery — our support team is available to assist you.
Business Hours
Mon – Fri 8:00 AM – 6:00 PM
Saturday 9:00 AM – 4:00 PM
Sunday Closed