Last Updated: July 2026

Customer Satisfaction Guarantee

We want every customer to be completely satisfied. If something is not right with your order, we are here to help make it right.

Return Eligibility

You can request a return within 90 days from the delivery date.

To qualify:

• We accept returns of both defective and non-defective products.

• Returned items should be new, unused, or in like-new condition unless the return is due to damage, defect, or an incorrect item.

How to Request a Return

• Reach Out First: Contact us at Contact@moblim.com or +1 (405) 555-0128. If your item is damaged or defective, please include clear photos and a short description.

• Wait for Instructions: We will review your request and send you return instructions. Please do not send anything back until your return request has been approved.

• Return the Item: Once approved, you may ship the item using a trackable and insured shipping method. A valid tracking number is required.

• Return Method: Returns are handled by mail or through an approved drop-off process where applicable.

Return Shipping Costs

• For defective, damaged, or incorrect items — we cover return shipping costs at no charge to you and may provide a prepaid return label when applicable.

• For change-of-mind or buyer's remorse returns — return eligibility and shipping coverage may depend on the item and return condition.

• Once we receive and inspect an approved return, any eligible refund will be processed according to our refund procedure.

Refund Process

• After your return is received and inspected, your refund will be reviewed and processed within a reasonable timeframe.

• Approved refunds are issued back to the original payment method.

• Restocking fees are not charged unless clearly stated otherwise for a specific product or return condition.

Wrong or Damaged Items

• If the item you received is defective, damaged, or incorrect, email us with your order details and a photo of the issue.

• Once reviewed, we will work with you on the appropriate resolution, which may include a replacement, return, or refund depending on the situation.

Contact Information

📍 Address: 23 Old Market St, Bristol BS2 0HB, USA

✆ Phone: +1 (405) 555-0128

✉ Email: Contact@moblim.com

🕐 Business Hours

Mon – Fri:   9:00 AM – 6:00 PM

Saturday:   10:00 AM – 4:00 PM

Sunday:  Closed